All deliveries come with basic insurance coverage by our individual courier providers, as shown below. For compensation claims, all lost (for eg: delivered to the wrong receiver, parcel content is missing or swapped, no update on tracking status after collected by courier rider/dropped off to courier branch or point) and damaged parcels have to be reported within the time frame specified by each courier companies.
Domestic and On Demand:
Courier Provider | Lost/Damaged Parcel Reporting Time Frame | Weight | Max Cover |
(Within 2 working days) | All | S$100 | |
(Within 2 working days) | All | S$100 | |
(Within 24 working hours) | All | S$100 | |
(Within 24 working hours) | All | S$13 per kg and max S$65 per parcel | |
(Within 24 working hours) | All | S$25 | |
(Within 24 working hours) | All | S$30 | |
(Within 24 working hours) | All | S$50 | |
(Within 24 working hours) | All | S$50 | |
(Within 2 working days) | All | S$25 | |
(Within 2 working days) | All | S$150 | |
(Within 2 working days) | All | S$300 | |
(Within 2 working days) | All | S$200 | |
Mystery Saver | (Within 2 working days) | All | S$300 |
(Within 2 working days) | All | S$120 | |
(Within 2 working days) | All | S$30 | |
(Within 24 working hours) | All | S$100 |
International:
Courier Provider | Lost/Damaged Parcel Reporting Time Frame | Weight | Max Cover |
(Within 24 working hours) | All | S$120 | |
Airpak Express | (Within 24 working hours) | All | S$100 |
(Within 24 working hours) | All | S$30 | |
(Within 24 working hours) | All | S$25 per kg and max S$125 per parcel | |
(Within 24 working hours) | All | S$13 per kg and max S$130 per parcel | |
(Within 2 working days) | All | S$100 | |
(Within 3 working days) | All | S$120 | |
(Within 2 working days) | All | S$300 | |
Qxpress | (Within 3 working days) | All | S$30 per kg |
Bear in mind that items that fall under our prohibited items list will be exempted from any claim against damage and loss. For more info about insurance liability & claims, check out our T&C here.
Customers are responsible for any additional costs that are not covered by the basic insurance coverage for their lost or damaged parcel.
The compensation amount shall be based on the value declared during booking, value stated on the invoice or the maximum coverage offered by courier companies, whichever lower.
You're advised to keep track of your shipment closely and contact our support team at support@easyparcel.sg on any shipment issue encountered.
Please state your EasyParcel order/tracking number and a detailed description of the claim/complaint. Allow 2 working days for us to review all details of the claim before we contact you