EasyParcel (Singapore) Help Centre

Register Account 1

• Sign Up An Account

Setup An Account 1

• Update Your Profile

Account Password 1

• Reset Password

Country Setting 1

• Switch Your EasyParcel Country

Debit/Credit Card 1

• Add, Update Or Remove Debit/Credit Cards

Address Book 1

• Import, Add Or Search In Address Book

Single Parcel 3

• Book For Domestic
• Book For On-Demand
• Book For International

Bulk Parcel 2

• Book For Domestic
• Book For International

Product Weight & Dimension 1

• How To Avoid Misdeclared Parcel Weight

Parcel Content 1

• Categorize & Describe Parcel Content

Prohibited & Non Compensation Items 1

• Prohibited & Non Compensation Items

Coupon 1

• How Coupon System Works

Courier Partners 1

• Our Courier Partners

Air Waybill & Invoice 4

• Change Air Waybill Format
• Download & Print Air Waybill
• Attach Air Waybill & Invoice
• Download Courier Manifest As Proof Of Collection

Packaging 3

• Buy Flyers
• Claim Free Flyers
• Packaging Guidelines

Tracking 1

• Retrieve Historical Shipping Info

Edit / Cancel / Rate Parcel 1

• Cancel Your Shipment

EasyParcel Credit & Top Up Packages 4

• What is EasyParcel Credit
• Introduction to EasyParcel Top Up Package
• Free Starter Pack For First EP1000 Top Up Or Above
• Free Thermal Printer For First EP5,000 Top Up Or Above

Top Up Methods 3

• Top Up Online Via Credit/Debit Card and E-wallet
• Top Up Offline Via ATM/Bank Transfer
• EasyParcel Credits Auto Top Up

Statement 3

• Check Out Via EasyParcel Credit
• Check Out Via Instant Pay
• Check out via E-wallet (GrabPay)

Air Waybill Branding 1

• Setup Air Waybill Branding

EasyTrack Branding 1

• Setup EasyTrack Branding

Custom Tracking SMS 1

• Setup Custom Tracking SMS

Custom Tracking Email 1

• Setup Custom Tracking Email

Integration 11

• EasyStore
• QuickSend
• 99%SME
• WooCommerce
• Magento

View all 11

API 1

• EasyParcel API Key

Tracking SMS 1

• Introducing Tracking SMS

Tracking Email 1

• Introducing Tracking Email

Referral 1

• Referral Campaign

Tools 4

• Volumetric Calculator
• EasyTrack
• Widgets
• Fragile Logos

Insurance 1

• Basic Insurance

Customer Support Channel 3

• Domestic Shipment
• International Shipment
• General Inquiries

General 1

• General Inquiries

Pricing & Payment 1

• Pricing & Payment Inquiries

Collection & Delivery 1

• Collection & Delivery Inquiries

Insurance 0

Integration 1

• Integration Kit Inquiries

Acccount 1

• Account Inquiries

Prohibited item 1

• Prohibited Item Inquiry

Getting Started 1

• Sign Up An Account

Account 6

• Update Your Profile
• Reset Password
• Change To Your Preferred Language
• Switch Your EasyParcel Country
• Add, Update Or Remove Debit/Credit Cards

View all 6

Book A Parcel 9

• Single Parcel - Book For Domestic
• Single Parcel - Book For On-Demand
• Single Parcel - Book For International
• Bulk Parcel - Book For Domestic
• Bulk Parcel - Book For International

View all 9

Manage Parcel 7

• Change Air Waybill Format
• Download & Print Air Waybill
• Attach Air Waybill & Invoice
• Buy Flyers
• Claim Free Flyers

View all 7

Payment & Billing 8

• What Is EasyParcel Credit
• Introduction to EasyParcel Top Up Package
• Free Starter Pack For First EP2000 Top Up Or Above
• Free Thermal Printer For First EP10,000 Top Up Or Above
• Top Up Online Via Credit/Debit Card, Online Banking & e-wallet

View all 8

Marketing tools 2

• Setup Air Waybill Branding
• Setup EasyTrack Branding

Integrate Your Store 0

Reward / Add On Services 0

Insurance 0

Delivery Problems 0

FAQ 0